Are you looking for assistance?
Do you need help with your order? Do you want to collaborate with us? Are you looking for a friend? Just fill this form and contact us!
We ensure to ship always highest quality miniatures. If, however, you should receive a model gravely defected, or if your order is missing of one or more components (or just is missing at all!), please, do not hesitate to contact us at our email: firstname.lastname@example.org
Please describe as accurately as you can the problem and attach a photo in good resolution, in order to make us understand better the defect of your order.
Once the defect is certified, you can decide for the free replacement with a new copy (we will pay new shipping costs) or for a full refunding for your expenses.
In case of missing parts, we will proceed in sending you the parts you are missing, without extra expenses for you, as fast as possible.
WARNING: If your model would arrive at you damaged for evident courier fault, we do not take responsibility for a refunding.
However we ask you to contact us in order to find a good solution for both of us: your happiness is our first quest!